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Privacy & Data Policy

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Effective Date: 25th February 2025 

At Riverside Garage, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, store, and protect your information.

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What Information We Collect

We may collect the following types of personal data when you use our services or sign up for offers:

  • Contact Information: Name, mobile number, email address

  • Vehicle Information: Registration number, make/model, service history

  • Booking & Transaction Details: Services booked, appointment history, payment status

  • Marketing Preferences: Consent to receive promotional texts, emails, or calls

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How We Use Your Data

We collect your information to:

  • Book and manage vehicle services (e.g., MOT, repairs, diagnostics)

  • Send booking confirmations, reminders, and updates

  • Notify you about promotions, special offers, and loyalty rewards (via SMS or email)

  • Improve our services and customer experience

  • Maintain service records and comply with legal or warranty requirements

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Marketing Communications

  • With your consent, we may send you marketing messages by text, email, or phone.

  • You can opt out at any time by replying STOP to a text or contacting us directly.

  • We will never sell or share your data with third parties for marketing purposes.

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Data Storage & Security

  • Your data is stored securely in our garage management system and protected against unauthorized access, loss, or misuse.

  • We retain your information only for as long as necessary for service and legal purposes.

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Sharing Your Data

We only share your information with:

  • Trusted service providers who help us manage bookings or communication (e.g., SMS platforms)

  • Authorities or insurers, if required by law or in case of a claim

  • We do not share your information with advertisers or external marketing firms.

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Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections if any information is inaccurate or out of date

  • Request deletion of your data (unless we are legally required to keep it)

  • Withdraw your consent for marketing at any time

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To make a request, please contact us at: 01722790287

Voucher or Promotions

Eligibility

  • To redeem the voucher, your mobile number must already be registered in our system.

  • Limit of one (1) voucher per customer, per promotion.

 

Voucher Redemption

  • Voucher must be mentioned or shown when booking or dropping off your vehicle.

  • Voucher applies to selected services only (e.g., MOTs, servicing, repairs – as specified in the campaign message).

  • Cannot be used on parts only, tyre sales, or in conjunction with any other offer unless otherwise stated.

  • No cash alternative. Vouchers are non-transferable and cannot be resold.

 

Validity

  • The voucher is valid only for the time period stated in the message.

  • Expired vouchers will not be honoured.

 

Use Limitations

  • One-time use per customer.

  • Cannot be used across multiple vehicles or combined with other discounts.

  • Any misuse may result in refusal of service or exclusion from future promotions.

 

Consent & Opt-Out

  • By receiving this voucher, you agree to receive occasional promotional texts from Riverside Garage.

  • To opt out at any time, press UNSUBSCRIBE to our messages.

 

Right to Amend

  • We reserve the right to withdraw or change the offer at any time without prior notice.

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Data Privacy

  • Your contact details are stored securely and used in line with our Privacy Policy. We never share your details with third parties for marketing purposes.

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